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Emergency Telecomunicator I

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Position Details

Position Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Position Title Emergency Telecomunicator I
Job Code 07003
Pay Grade A8
FLSA Non-Exempt
Job Description Summary

Work is performed on an assigned shift under the immediate supervision of a Communications Supervisor. Receives emergency (9-1-1) and non-emergency calls for assistance from the public and dispatches police, fire, and emergency medical assistance as needed or required.

Essential Job Functions

Successfully completes classroom and on-the-job training in call receiving and radio dispatch equipment, techniques and protocol. Successfully completes pre-established evaluation and performance guidelines. Operates enhanced 9-1-1 telephone equipment, Computer Aided Dispatch (CAD) equipment and computerized radio equipment to receive, process and dispatch emergency and non-emergency calls from the public to the appropriate public safety response agency. Obtains and relays pertinent information from callers to public safety response agencies in a timely, accurate and courteous manner. Maintains an accurate and up-to-date status of all on-duty police, fire and medical personnel and apparatus at all times. Operates various office equipment, including fax machine, photocopier, and other electronic equipment. Operates the Missouri Uniform Law Enforcement System (MULES) to send/receive messages and make inquiries/entries on wanted/stolen persons, vehicles and property. Assists with trouble-shooting minor equipment repairs. Monitors weather alert equipment and activates out-door warning sirens or other equipment designed to alert the public and emergency response agencies to severe weather or major events in a timely manner. Maintains a list of inoperative fire hydrants, street closings, and other information pertinent to emergency responses. Maintains a full working knowledge of Columbia and Boone County streets, roads, landmarks, and common-name locations. Maintains a full working knowledge of policies and procedures pertaining to PSJC and user agencies. Performs related duties as needed or assigned.

Ancillary Job Functions
Education and Experience - An equivalent combination of education, training and experience will be considered
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

Graduation from high school/GED; or any equivalent combination of education and experience which would provide the following knowledge, skills, and abilities: Ability to read/understand maps and become knowledgeable of Columbia/Boone County geography, response agency stations, beats and jurisdictional boundaries. Knowledge of public safety functions including police, fire, and emergency medical services. Knowledge of basic computer operation including keyboard, arrow keys, mouse, etc. Ability to use various computer systems and ability to type. Ability to spell commonly used words. Ability to compare/contrast information (letter/number sequences, objects, patterns, etc.) for similarities or differences. Ability to speak clearly, concisely, and accurately over radio and telephone during normal and high traffic periods. Ability to distinguish sounds and voices and discern the importance/relevance of each while filtering out distractions. Ability to accurately read and comprehend information/data from a computer screen and printed page. Ability to distinguish colors and view and understand non-textual signals such as meters, LEDs, etc. Ability to quickly and accurately respond to audio and visual alerts/signals. Ability to deal courteously and tactfully with the public and government officials. Ability to function efficiently under stress and handle numerous tasks simultaneously. Ability to use common sense and good judgment in analysis of problems. Ability to communicate effectively both orally and in writing. Ability to stay in one place for long periods and remain alert at all times. Ability to handle special assignments and projects. Ability to efficiently and effectively work varying hours (shift work) and unscheduled overtime. Ability to successfully complete required computer test. Ability to successfully complete and maintain MULES, CPR, and Emergency Medical Dispatch certification. Excellent work history and attendance record. MULES certification, EMT training, and prior dispatch experience preferred. Must possess and maintain a valid Missouri Driver’s license.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Supervision Exercised

None; however, the employee may occasionally give guidance and training to less experienced operators.